Returns & Refund Policy
At Sculpta, we want you to feel confident and happy with every purchase. We understand that sometimes an item may not be quite right, which is why we offer a straightforward 30-day returns policy.
Please read the information below before requesting a return.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unworn, unused and in its original condition
- Have all original tags attached
- Be returned with its original packaging where applicable
- Be free from marks, makeup, deodorant, fake tan, perfume, pet hair or other signs of wear
- Not have been washed, altered or damaged
- Include proof of purchase or your Sculpta order number
We reserve the right to refuse a return if an item does not meet these conditions, subject to your statutory rights.
How to Request a Return
To start a return, please contact us at:
Sculptagym@outlook.com
Please include:
- Your full name
- Your order number
- The item(s) you would like to return
- Your reason for returning the item
Once your request has been reviewed, we’ll provide you with the relevant return instructions.
Please do not send an item back without contacting us first.
Unless the item is faulty, damaged or incorrect, customers are responsible for the cost of returning their order.
Refunds
Once your return has been received, we’ll inspect the item and let you know whether your refund has been approved.
If approved:
- Your refund will be issued to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
- Original delivery charges are generally non-refundable unless you are entitled to a refund of those charges under applicable consumer law
Faulty, Damaged or Incorrect Orders
If your order arrives faulty, damaged or incorrect, please contact us as soon as possible at Sculptagym@outlook.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the damage and packaging where relevant
We’ll review the issue and arrange an appropriate solution, which may include a replacement, refund or other remedy depending on the circumstances and your legal rights.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size, colour or style, please return your original item in accordance with this policy and place a new order for your preferred item.
Hygiene & Non-Returnable Items
For hygiene and safety reasons, certain items may only be returned where permitted by law and may not be eligible for a change-of-mind return once their hygiene seal or protective packaging has been removed.
This may include certain:
- Personal care or wellness products
- Hygiene-sensitive accessories
- Sealed products once opened
- Gift cards or digital products
Where an item is subject to specific return restrictions, we’ll aim to make this clear on the relevant product page.
Your statutory rights are not affected.
Return Shipping
Please ensure all returned items are packaged securely.
We strongly recommend using a tracked postal service and keeping your proof of postage until your return has been processed.
Sculpta cannot accept responsibility for returned parcels that are lost before reaching us.
Need Help?
If you have any questions about a return, refund or your order, we’re happy to help.
Email: Sculptagym@outlook.com
Please include your order number when contacting us so we can assist you as quickly as possible.
Thank You for Choosing Sculpta
We’re incredibly grateful for every customer who chooses to shop with us.
Our goal is to provide quality, affordable activewear and gym essentials alongside a shopping experience you can trust.
Thank you for being part of Sculpta. 🤍